Shipping
Are there return shipping costs?
Shipping fees on your initial order are non-refundable.
Domestic return shipping costs to our facility are $7.99 per package if you choose to refund your items. Once your refund request is approved a label will be generated and emailed. The $7.99 fee will be deducted from your refund upon receipt of your return.
Want to use your own shipping method?
Send the return package to the following address:
SwimWest USA
120 Encinitas Blvd.
Encinitas, CA 92024
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
How long does each shipping method take?
Standard shipping (USPS) = 5-9 business days once shipped
UPS Ground = 3-5 business days once shipped
UPS2day = 2-4 business days once shipped
**Please note that UPS does not deliver to PO Boxes**
When will my order ship?
Your suits will (usually) ship out within 2 business days of the order date. Orders placed on Friday or the weekend will ship out the following Monday. This includes all shipping types (even expedited).
My order was marked as delivered but I never got it. What do I do?
Sometimes orders get delivered to your local post office or the wrong house by accident. First check with your neighbors, postmaster, tracking number and local post office. Still no luck? Contact us.
Finding Your Order Status
The status of your order is easy to find.
- Check your email. You are required to enter an email address during Checkout, so that you may receive emails regarding the status of your order.
- Visit the website. You may sign in at swimwestusa.com for your Order History at any time. Information about your open orders, tracking, and past orders is available.
